FAQ

How long does it take for me to receive my order?


Your order generally takes 1 day to process and up to 3-4 weeks.




What is the return and exchange policy?


Due to COVID causing logistic challenges, we cannot accept returns unless the item is proven damaged/defective. We can offer a replacement on the same or another product of equal value. All items and pieces must be returned prior to providing the exchange. Any costs associated will be provided by the customer.




How do I track my order?


As soon as your order has shipped out, you will receive a confirmation email with your tracking number. You can view the status of your order online.




How do I contact support?


You can contact our team by clicking on the contact us page in the top menu. Our support team look forward to helping you with your enquiry. We are available via chat or email to help with your enquiry and will respond to your email as quickly as possible.




What happens if I entered the incorrect shipping details?


If the address is entered incorrectly, please contact us as soon as possible and we will help to make sure you will receive your order.